Contact Wellington Estates Water Restoration

What should you do before the crew gets to your Wellington Estates home?

Start with safety and the water supply, and call us while you work down this list.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Homes near the White River and Morse Reservoir can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Wellington Estates Water Restoration?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Wellington Estates date mostly from the 1990s, and the decade tells the crew what kind of pipes to expect.
• Anything the crew needs to get in, like a gate code or where to park.
• If you plan to file a claim, which company your policy is with.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Wellington Estates?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Wellington Estates homes help the crew plan?

Much of Wellington Estates went up in the 1990s, so water heaters and washer hoses are the usual places a leak starts. You'll see two story homes across Wellington Estates. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Some parts of Wellington Estates sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Wellington Estates service area?

This number covers Wellington Estates and its neighborhoods, including these:

• Wellington Estates · much of it from the 1990s, many with finished basements
• Cumberland Pointe · many with finished basements
• Sagamore · much of it from the 1990s to 2000s, finished basements are common
• Potters Woods · much of it from the 1990s to 2000s, finished basements are common
• South Harbour · finished basements are common

We also take calls from nearby Coverdale, Lochaven of Noblesville, Limestone Springs, Sweet Briar, Britton Ridge, Saxony and Sunblest Farms. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Wellington Estates?